Frequently Asked Questions

Food Support Questions

Donation Questions

There are a few ways for you to find your food program. If you’re comfortable on a computer, you can use our online LOOK UP tool to search your address. Once you search your address, click on the pin on the map that has the apple on it. The information you need for your program will pop up.

Look Up Tool:

If you are not comfortable on the computer, please call 211 and they will help you find what you need.

Please contact 2-1-1 to find the most appropriate service for you. 2-1-1 agents will help you find out if your food bank is open and what emergency services are available.

Home delivery is available under some circumstances if you are unable to get food in person.

Please use the Ottawa Food Bank’s online look-up tool to find your community food program’s most up-to-date hours of operation.


Please call 211 for food support options.

Please be sure to use the Ottawa Food Bank’s online Food look-up tool to find your community food program’s most updated hours of operation.

Volunteering Questions

Thank you for wanting to be hands-on and support the community. If you’d like to volunteer, please create a profile in our Volunteer Hub. Once you’ve done that, you’ll be able to sign up for volunteer opportunities as they come up in our volunteer calendar. You’ll also receive notifications for our Volunteer Coordinator that will highlight any of our upcoming or urgent volunteer needs.

Create a profile here:

We love your enthusiasm! But please don’t just pop by to volunteer… we’d hate for you to make it all the way here, and then not have a volunteer spot for you!

Instead, please create an online volunteer profile, and then select the volunteer opportunities in which you’d like to participate.

Create a profile here:

Great! First, check out our Volunteer FAQ page. If you still don’t have your answer, feel free to reach out to Adam Janes, our Coordinator, Volunteer Resources, at

Volunteer FAQ:

Register For Current Volunteer Opportunities

Don’t fret, we have not been hacked! That is in fact our donation page. The “AKA Raisin” portion is the name of an often-used organization who specializes in monetary pages. Many charities use them to create secure and trusted donation pages.

Thank you for double-checking and doing your due diligence to ensure your donation gets to where it needs to go.

Yes, you can! Thank you so much. If you have 3 boxes or less, please drop off your donation in an Ottawa Food Bank donation bin at a grocery store near you.


Unfortunately, we are not able to accept donations via e-transfer. If you are looking for a similar way to donate, we have a PayPal page. Otherwise, you’re welcome to donate online, mail in a cheque, or call us.


Online: Phone: 613-745-7001 – extension 222 to speak to a donor relations representative between 9AM – 5PM.

Cheque: payable to “Ottawa Food Bank” and mailed to:

Ottawa Food Bank
2001 Bantree Street
Ottawa, ON K1B 4X3

Thank you for supporting your neighbours through the Ottawa Food Bank! You can mail a cheque made out to “Ottawa Food Bank” to:

Ottawa Food Bank
2001 Bantree Stree
Ottawa ON
K1B 4X3

We can help you with that!

Email: write to us at with your request. Do not include your credit card number in the email.

Phone: Call us at 613-745-7001 ext. 222 during the hours of 9AM – 5PM and we can help you with that request.

Yes, you can! Thank you for your generosity and for helping us purchase food for the community.

Please do NOT leave food donations outside the Ottawa Food Bank office.

Yes, you can use your debit card to send donations over the phone or online. We’re grateful for your support! Thank you for helping out our community.

You also have options including these below:



Cheque: Made out to “Ottawa Food Bank” and sent to 2001 Bantree Street, Ottawa ON, K1B 4X3

Phone: 613-745-7001 ext. 222.

Thank you so much for supporting your neighbours with a donation of much-needed food items. Here are some of our most needed non-perishable items:

• Baby Diapers
• Baby Food & Formula
• Canned Fish & Meat
• Canned Vegetables & Fruit
• Cereal (Whole Grains)
• Dry Pasta (Whole Grain) & Sauce
• Legumes (Canned or Dried)
• Peanut Butter
• Rice (brown)
• Canned Stews & Chili

Have perishable or fresh items you want to donate? Feel free to give us a call to see if they are items we can take at this time. We ask if you’re donating perishable items to please bring them right to us – do not place them in a donation bin at a food drive or in a grocery store (it happens! And it’s smelly by the time the items get to us!).

Unfortunately, there are items we cannot accept, and they include:

• Vitamins
• Over the counter medications (i.e. Tylenol, Advil, etc.)
• Home baked-goods or food prepared in a home environment
• Personally wrapped meats
• Opened food items, or food not in its original container/packaging
• Candy and snack food items in packaging that can easily be tampered with or contaminated (i.e. individual raisin boxes, foil-wrapped treats, etc.)

Amazing! Thank you for wanting to go above and beyond and encourage others to donate with you. Reach out to our events team, and we’ll help you with everything you need including a personalized donation page if that works for your campaign.

Events can be reached at:

Thank you for your donation. We apologize that it’s taking a bit longer than usual to get your paper receipt to you.

Charitable receipts for monthly donations and gifts of securities will be issued in January.

If you feel you should have received your thank you letter and tax receipt already, please feel free to reach out to or call 613-745-7001 ext. 222 for more information.

Please call us at 613-745-7001 extension 222 to inquire about the status of your tribute card. Tribute donations can also be requested online when making a gift In Honour at:

Note: requests for mailing of physical cards to honour someone during the holiday season must be received by December 18th if they are to honour someone for Christmas.

We will do our best to ensure that these are received by the honouree in a timely manner, but please note that they may be subject to delays due to high volumes of mail during this time.

Need food?

Use our look up tool to find the community food program in your neighbourhood.