Frequently Asked Questions

Don’t fret, we have not been hacked! That is in fact our donation page. The “AKA Raisin” portion is the name of an often-used organization who specializes in monetary pages. Many charities use them to create secure and trusted donation pages.

Thank you for double-checking and doing your due diligence to ensure your donation gets to where it needs to go.

Yes, you can! Thank you so much. If you have 3 boxes of food or less, please drop off your donation in an Ottawa Food Bank donation bin at a grocery store near you.

For more than 3 boxes, we are located at 2001 Bantree Street, and our hours of operation are Monday to Friday, 8AM – 4PM.

Please note that our NEW building isn’t yet fully open to the public. So please check in with reception, and they will assist you further.

Unfortunately, we are not able to accept donations via e-transfer. If you’re looking for a similar way to donate, we do have a PayPal page. Otherwise, you’re welcome to donate online, mail in a cheque, or call us.

PayPal: https://www.paypal.com/ca/fundraiser/charity/3477133    

Online: https://ottawafoodbank.akaraisin.com/ui/B93CBC18EBEB49F8A30C5E9D6EBC4ABA/donations/start?it=1&amt=35

Cheque: Made out to “Ottawa Food Bank” and sent to

2001 Bantree Street, Ottawa, ON, K1B 4X3

Phone: 613-745-7001 and we answer phones from 8 AM until 4 PM

Thank you for supporting your neighbours through the Ottawa Food Bank! You can mail a cheque made out to “Ottawa Food Bank” to:

Ottawa Food Bank
2001 Bantree Stree
Ottawa ON
K1B 4X3

We can help you with that! Send us an email or give us a call and we’ll put you through to the proper people on our finance team.

Email: write to us at foodbank@ottawafoodbank.ca with your request. Do not include your credit card number in the email.

Phone: Call us at 613-745-7001 ext. 222 and we can help you with that request.

Unfortunately, we cannot use your debit card to accept donations over the phone or online. But you do have other options, including these options below:

PayPal: https://www.paypal.com/ca/fundraiser/charity/3477133    

Online: https://donate.ottawafoodbank.ca/ui/donations/donations/start

Cheque: Made out to “Ottawa Food Bank” and sent to 2001 Bantree Street, Ottawa ON, K1B 4X3

Phone: 613-745-7001 and we answer phones from 8 AM until 4 PM

Thank you so much for supporting your neighbours with a donation of much-needed food items. Here are some of our most needed non-perishable items:

• Baby Diapers
• Baby Food & Formula
• Canned Fish & Meat
• Canned Vegetables & Fruit
• Cereal (Whole Grains)
• Dry Pasta (Whole Grain) & Sauce
• Legumes (Canned or Dried)
• Peanut Butter
• Rice (brown)
• Canned Stews & Chili

Have perishable or fresh items you want to donate? Feel free to give us a call to see if they are items we can take at this time. We ask if you’re donating perishable items to please bring them right to us – do not place them in a donation bin at a food drive or in a grocery store (it happens! And it’s smelly by the time the items get to us!).

Unfortunately, there are items we cannot accept, and they include:

• Vitamins
• Over the counter medications (i.e. Tylenol, Advil, etc.)
• Home baked-goods or food prepared in a home environment
• Personally wrapped meats
• Opened food items, or food not in its original container/packaging
• Candy and snack food items in packaging that can easily be tampered with or contaminated (i.e. individual raisin boxes, foil-wrapped treats, etc.)

Amazing! Thank you for wanting to go above and beyond and encourage others to donate with you. Reach out to our events team, and we’ll help you with everything you need including a personalized donation page if that works for your campaign.

Events can be reached at: events@ottawafoodbank.ca

Thank you for your donation. We apologize that it’s taking a bit longer than usual to get your paper receipt to you. We are currently working at capacity with fewer staff members than usual, the same is true for Canada Post. As a result, we are experiencing slight delays with getting paper tax receipts to our donors. Thank you for your understanding at this time.