Frequently Asked Questions

COVID-19 Related Questions

Yes we are! We are still open Monday to Friday, 8 AM until 4 PM. If that has to change for any reason, we will be sure to let the community know. The majority of food programs across the city are still open too! If you need emergency food support, don’t hesitate to reach out or use our online Look Up tool to find your program’s most updated hours of operation.

Yes, they are! While they may have altered their hours of operation or flow of service, the majority of food programs across the city are still open.

If you need emergency food support, there are a few ways for you to find your food program. If you’re comfortable on a computer, you can use our online Look Up tool to search your address. Once you search your address, click on the pin on the map that has the apple on it. The information you need for your program will pop up.

Look Up Tool: www.ottawafoodbank.ca/get-help 

If you’re not comfortable on the computer, you’re welcome to give us a call at 613-745-7001 or send us an email at foodbank@ottawafoodbank.ca and we’ll help you find what you need.

If you have any questions at all, about getting the help you need please do not hesitate to reach out to us directly. We’ll find an option that works for you.

The health and safety of clients, member agency partners, staff, volunteers, and donors top of mind for us. Like most, we’re turning to Ottawa Public Health and the World Health Organization for guidance and best practices. We have implemented the following:

  • We have increased our on-site hygiene, particularly in high-traffic areas
  • We have asked volunteers and the general public who have traveled or who are feeling unwell to not visit our premises
  • Staff who have traveled self-isolated for the recommended 14 days
  • Staff, volunteers, and visitors are encouraged to wash their hands frequently
  • Most of our staff members now work from home
  • Ottawa Food Bank and our community food bank partners from across the city had a conference call with Ottawa Public Health to answer all questions and to discuss best practices to ensure everyone’s health and safety
  • Food programs have moved to a hamper model to practice proper social distancing
  • The flow of service has changed to practice proper social distancing
  • Ottawa Food Bank drivers have altered their delivery methods to practice proper social distancing
  • We’ve created “zones” in our warehouse so our volunteer food sorters can practice proper social distancing while helping sort food donations
  • The way we accept donations on our premises has changed to protect both donors and our staff

We have altered our own flow of service, and we continue to adapt as recommendations from Ottawa Public Health continue to change. Please ensure you follow the directions from our staff, and any signage you see. Please do your part to ensure you always follow proper social distancing and stay approximately 2 meters from other people.

At this time to ensure we abide by proper social distancing when people come to donate, we are asking that you go around to the far-right side of the building (around the side beyond the loading docks). The first door there has a doorbell. When you ring that, someone will be happy to come to help you.

We look forward to seeing you.

Thank you for wanting to be hands-on and support the community. If you’d like to volunteer, please create a profile in our Volunteer Hub. Once you’ve done that, you’ll be able to sign up for volunteer opportunities as they come up in our volunteer calendar. You’ll also receive notifications for our Volunteer Coordinator that will highlight any of our upcoming or urgent volunteer needs.

Create a profile here: https://ofb.volunteerhub.com/ 

Thank you for your donation. We apologize that it’s taking a bit longer than usual to get your paper receipt to you. We are currently working at capacity with fewer staff members than usual, the same is true for Canada Post. As a result, we are experiencing slight delays with getting paper tax receipts to our donors. Thank you for your understanding at this time.

Food Support Questions

Donation Questions

There are a few ways for you to find your food program. If you’re comfortable on a computer, you can use our online Look Up tool to search your address. Once you search your address, click on the pin on the map that has the apple on it. The information you need for your program will pop up.

Look Up Tool: www.ottawafoodbank.ca/get-help 

If you’re not comfortable on the computer, you’re welcome to give us a call at 613-745-7001 or send us an email at foodbank@ottawafoodbank.ca and we’ll help you find what you need.

If you have any questions at all, about getting the help you need please do not hesitate to reach out to us directly. We’ll find an option that works for you.

Generally speaking, we do not have the resources to do personal deliveries. However, during the COVID-19 Pandemic, we have partnered with the Salvation Army and a few others to be able to provide this service to people who truly cannot leave the home for various reasons.

Please know that these resources are still limited, so there are a few questions we’ll have to ask when filling out a delivery request for you. Give us a call at 613-745-7001 or email us at foodbank@ottawafoodbank.ca

Yes! Though hours of operation and flow of service may be slightly different at this time to ensure best practices are observed, and proper social distancing is followed. You can get updated information about your food program by calling us at 613-745-7001, emailing foodbank@ottawafoodbank.ca, or using our online Look Up tool yourself.

Look Up Tool: www.ottawafoodbank.ca/get-help 

Don’t fret, we have not been hacked! That is in fact out donation page. The “AKA Raisin” portion is the name of an often-used organization who specializes in monetary pages. Many charities use them to create secure and trusted donation pages.

Thank you for double-checking and doing your due diligence to ensure your donation gets to where it needs to go.

Yes, you can! Thank you so much. We are located at 1317 Michael Street, and we are open Monday to Friday, from 8 AM until 4 PM.

At this time to ensure we abide by proper social distancing when people come to donate, we are asking that you go around to the far-right side of the building (around the side beyond the loading docks). The first door there has a doorbell. When you ring that, someone will be happy to come to help you. 

We look forward to seeing you.

Unfortunately, we are not able to accept donations via e-transfer. If you’re looking for a similar way to donate, we do have a PayPal page. Otherwise, you’re welcome to donate online, mail in a cheque, or call us.

PayPal: https://www.paypal.com/ca/fundraiser/charity/3477133    

Online: https://ottawafoodbank.akaraisin.com/Donation/Event/DonationInfo.aspx?seid=14952&mid=48 

Cheque: Made out to “Ottawa Food Bank” and sent to

1317 Michael Street, Ottawa ON, K1B 3M9

Phone: 613-745-7001 and we answer phones from 8 AM until 4 PM

Thank you for supporting your neighbours through the Ottawa Food Bank! You can mail a cheque made out to “Ottawa Food Bank” to:

Ottawa Food Bank
1317 Michael Street
Ottawa ON
K1B 3M9

We can help you with that! Send us an email or give us a call and we’ll put you through to the proper people on our finance team.

Email: write to us at foodbank@ottawafoodbank.ca with your request. Do not include your credit card number in the email.

Phone: Call us at 613-745-7001 ext. 222 and we can help you with that request.

Yes you can! We are located at 1317 Michael Street, and we’re open from 8 AM until 4 PM. Thank you so very much for your monetary support! You’re helping us purchase the items we need most, including fresh produce, dairy, bread, eggs, and protein.

Unfortunately, we cannot use your debit card to accept donations over the phone or online. But you do have other options, including these options below:

PayPal: https://www.paypal.com/ca/fundraiser/charity/3477133    

Online: https://ottawafoodbank.akaraisin.com/Donation/Event/DonationInfo.aspx?seid=14952&mid=48 

Cheque: Made out to “Ottawa Food Bank” and sent to 1317 Michael Street, Ottawa ON, K1B 3M9

Phone: 613-745-7001 and we answer phones from 8 AM until 4 PM

Thank you so much for supporting your neighbours with a donation of much-needed food items. Here are some of our most needed non-perishable items:

• Baby Diapers
• Baby Food & Formula
• Canned Fish & Meat
• Canned Vegetables & Fruit
• Cereal (Whole Grains)
• Dry Pasta (Whole Grain) & Sauce
• Legumes (Canned or Dried)
• Peanut Butter
• Rice (brown)
• Canned Stews & Chili

Have perishable or fresh items you want to donate? Feel free to give us a call to see if they are items we can take at this time. We ask if you’re donating perishable items to please bring them right to us – do not place them in a donation bin at a food drive or in a grocery store (it happens! And it’s smelly by the time the items get to us!).

Unfortunately, there are items we cannot accept, and they include:

• Vitamins
• Over the counter medications (i.e. Tylenol, Advil, etc.)
• Home baked-goods or food prepared in a home environment
• Personally wrapped meats
• Opened food items, or food not in its original container/packaging
• Candy and snack food items in packaging that can easily be tampered with or contaminated (i.e. individual raisin boxes, foil-wrapped treats, etc.)

Amazing! Thank you for wanting to go above and beyond and encourage others to donate with you. Reach out to Casandra on our events team, and she’ll help you with everything you need including a personalized donation page if that works for your campaign.

Casandra can be reached at: casandra@ottawafoodbank.ca

Thank you for your donation. We apologize that it’s taking a bit longer than usual to get your paper receipt to you. We are currently working at capacity with fewer staff members than usual, the same is true for Canada Post. As a result, we are experiencing slight delays with getting paper tax receipts to our donors. Thank you for your understanding at this time.

Volunteering Questions

Thank you for wanting to be hands-on and support the community. If you’d like to volunteer, please create a profile in our Volunteer Hub. Once you’ve done that, you’ll be able to sign up for volunteer opportunities as they come up in our volunteer calendar. You’ll also receive notifications for our Volunteer Coordinator that will highlight any of our upcoming or urgent volunteer needs.

Create a profile here: https://ofb.volunteerhub.com/

We love your enthusiasm! But please don’t just pop by to volunteer… we’d hate for you to make it all the way here, and then not have a volunteer spot for you!

Instead, please create an online volunteer profile, and then select the volunteer opportunities in which you’d like to participate.

Create a profile here: https://ofb.volunteerhub.com/

Great! First, check out our Volunteer FAQ page. If you still don’t have your answer, feel free to reach out to Jo-Anne, our volunteer coordinator, at volunteer@ottawafoodbank.ca

Volunteer FAQ: https://www.ottawafoodbank.ca/volunteer-to-help/frequently-asked-questions/

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